Frequently Asked Questions
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What should one wear when receiving spa services? |
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Come as you are! A robe is provided when receiving multiple services. If you are planning to get a pedicure the spa provides disposable sandals, but you can bring your own if you prefer. |
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How early should I arrive for my appointment? |
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Please arrive 10-15 minutes prior to the scheduled appointment time. Each guest needs to check in at the front desk. A complimentary beverage of choice is provided to each guest to promote relaxation prior to any service(s). |
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Is cell phone use acceptable in a spa setting? |
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To ensure a relaxing spa experience for yourself, and out of respect to all guests, please turn off all cell phones or put them on silent mode when entering the building. |
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Are bathrobes provided? |
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Bathrobes and slippers are provided for your comfort when receiving multiple services. A tote for your clothes is also provided. |
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What is considered an appropriate level to undress? |
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Please undress to your comfort level. Keep in mind you will be draped with a sheet when receiving a massage, facial, and most body treatments. |
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How often should someone receive a massage? |
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To maintain the benefits of massage, your massage therapist will recommend a wellness plan. |
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Is gratuity expected? |
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Gratuity is not included or expected, but appreciated. Please treat the gratuity as you would with any service professional, based upon your personal experience. |
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How much notice is needed to cancel an appointment? |
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Scheduling conflicts may arise and you may need to cancel your appointment. A 24 hour cancellation notice is needed for regular appointments. For group and bridal/shower parties, a 48-72 hours notice is required. |
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How far in advance should an appointment be scheduled? |
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To ensure your desired appointment time, we recommend making your next appointment before leaving the spa. |
